Frequently Asked Questions
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Are utilities and amenities included in the rent?
All utilities and amenities including gas, electricity, and Wi-Fi are included in the reasonable rent amounts. We operate in a business setting in which we ensure our tenants do not deal with any hidden costs or extra shadow payments.
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Can I book a viewing? Like a physical room tour?
At Zuma, we adapt our operations with the latest technology available to serve our tenants. For this reason, we encourage our future tenants to do virtual tours through their mobiles or desktop from anywhere. We’ll make sure that all videos and pictures are accurate, updated, and as realistic as possible.
If we can’t offer updated virtual tours of a specific unit you want, we can offer physical viewings.
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Who can I reach out to if there are any issues with my stay?
If you have any concerns regarding your stay, you can reach out to one of our housing coordinators through the online tenant portal.
Log in to your online portal and send your queries under work orders. Once sent, we will review these issues as soon as possible and get in touch with you within 24-48 hours depending on the urgency of the situation.
Any concerns such as maintenance, plumbing, and Wi-Fi service will be actioned immediately.
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How do I report a concern?
Get in touch with our team by sending an email at info@zumahousing.com.
Any concerns you may have will be addressed by one of our sales team members after you express them.
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Do you accommodate international students or professionals?
At Zuma Housing, everyone is welcome. We understand how hard it is to find a home in LA, especially when you are coming from abroad. Our goal is to help you find a home with ease as much as we can. We offer our services to everyone around the world.
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Do I guarantee or cosign the lease?
Zuma Housing offers the option of adding a co-signor to your lease agreement to further help you find housing in Los Angeles.
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How do I pay rent?
All payments are done through our online tenant portal. Rent payments are collected every first day of each month.
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Can I automatically deduct my rent from a checking account?
Yes. Automatic payment options are available with the Zuma tenant portal.
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Is there parking available in any Zuma listings?
Parking options depend on the property premises. But, most of our properties have street parking options. Tenants can avail of parking spaces for a very reasonable monthly fee.
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Do you offer shared rooms?
Yes. Zuma Housing offers shared rooms, private rooms, and as well as an entire place option.
Browse our units and see what suits your needs.
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Can we rent shared units as a group?
Yes, and we highly encourage it! We offer group applications in which multiple people can apply using the same lease agreement.